A fair refund policy

Bad refund policies are infuriating. You feel like the company is keeping the money and hoping you go away. We don’t want that. Page packs are one-time purchases through Stripe Checkout. There is no subscription to cancel and no billing cycle to prorate.

Email support@statementsquared.com within 7 days of purchase. If the pack is unused, or a conversion did not work for you, we will refund it in full. Tell us the email you used at checkout.

A full refund

• You bought 300 pages or 1,200 pages and have not spent them. Within 7 days, you get the money back.
• You tried a conversion in those 7 days and the result was wrong or useless for that statement. You get the money back. You do not have to prove you are a bookkeeper.
• Stripe took the payment and the pages never appeared on the account. That one is on us, whether or not the 7 days have passed.

Pages a failed conversion took

A conversion is only supposed to spend pages after it finds at least one transaction. A bad PDF, a scan with no text, a file over 8 MB or 40 pages, or a file with no transactions should not spend anything. If pages were taken anyway, we put them back. That is not limited to the 7-day window. Email us and say what happened.

Unused pages stay on the account. They never expire, and they are not cash unless we refund the purchase under this policy.

What we need from you

Email first. Please don’t open a dispute with your card issuer before you write to us. A dispute asks Stripe and your bank to reverse the charge, and it takes longer than a refund we can send ourselves. If you already opened one, email us anyway and include the checkout email so we can match the payment.

Refunds go back through Stripe to the original payment method. There is no refund button on the site. The short version of this policy is also in the terms.